Privacy Policy | Natalietherapyspace

Welcome! Your privacy is very important to me. Here is how I keep your information safe and private.

You can be confident that any personal information shared with me through this website will be kept safe and secure and will only be used for the purposes described in this Privacy Policy and where I have a lawful basis to do so. I adhere to current data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).

I am registered with the Information Commissioner’s Office, registration number: ZB024707.

Data Controller

‘Data controller’ is the term used to describe the person/organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me, Natalie Asamoah-Ryan, also operating as Natalie Therapy Space.

I use legitimate interests as a lawful basis for some of my processing of your personal information, for example to operate my website and respond appropriately to enquiries. In some circumstances, I may also rely on consent, contract, or legal obligation as lawful bases depending on the nature of the interaction.

Where you are enquiring about counselling and providing information necessary for me to respond to your enquiry or discuss the service with you, I will process your information only where I have an appropriate lawful basis under UK data protection law.

Contact Details

Name: Natalie Asamoah-Ryan

Email address: contact@natalietherapyspace.uk

Phone number: 07443318117

Your Information

When you visit my website, I may collect some information about you. This can include your name, email address and any other details you choose to share through this site regarding the service provided.

When you use my contact form, this may include information such as your name, email address and the information you choose from the questions provided about what you are hoping to explore or how I may best support you.

I aim to collect only the information that I need to respond to your enquiry and provide my service.

Please do not include detailed or sensitive information about your mental health, medical history, diagnosis, medication, trauma or other confidential personal circumstances in the initial website form. There will be an opportunity to share your circumstances privately.

If you are enquiring on behalf of someone else, please also avoid including personal or sensitive information about that person in the website form.

How I Use Your Information

~ Contacting You: I use your contact information and other details you choose to share, such as why you are seeking counselling via the website form, email or phone, to attend to your enquiry appropriately and to communicate with you about the service.

~ Providing and Improving My Services: I may use information about how you use my website to help me make it better and improve my overall service to you.

I will not use the information you provide through my contact form for unrelated purposes or for marketing without an appropriate lawful basis.

~ Legal and Professional Requirements: I may use or retain personal information where required to comply with legal obligations, professional standards, insurance requirements or to establish, exercise or defend legal claims where this is necessary.

~ Special Category / Health-Related Information: Some information relating to a person’s physical or mental health is classed as special category data under UK data protection law and has additional protection.

I do not ask you to provide detailed health information through the initial website contact form and I encourage you not to include it.

If you choose to provide health-related or other special category information, I will only process it where I have an appropriate lawful basis under Article 6 of the UK GDPR and an applicable condition under Article 9, such as where processing is necessary for health or social care purposes or where explicit consent is appropriate.

I will only collect and retain information that is necessary for the purpose for which it is being processed.

Wix and Your Data

My website is hosted by Wix, a company that helps me run my site smoothly and safely. Wix may collect standard internet log information and details of visitor behaviour patterns to help operate, maintain and improve the website. This may include information such as your IP address, browser information and information about how you use the website.

Some information may be processed outside of the UK. Where this occurs, appropriate safeguards will be used in accordance with applicable UK data protection law.

To find out more about how Wix processes personal information, please see Wix’s privacy policy. At the time of writing, you can click here: https://www.wix.com/about/privacy - then please go to 6. 'Users-of-users'

'Personal information'

Our website may use cookies, which are small files that help us understand how you use our site and improve your experience.

Cookies may collect information such as your IP address, browser type and pages visited. Where required, you will be asked to consent to the use of non-essential cookies.

You can also adjust your browser settings to refuse cookies if you prefer.

Third-Party Websites and Services

This policy applies to information collected via this website and through the services I provide.

I may share your information with trusted third parties where necessary to provide my services, including:

Wix – for hosting and operating my website and contact form.

Proton Mail – for email communication.

Zoom – for providing online counselling sessions.

Virgin Money (now part of Nationwide) – for receiving payments and providing banking services.

These organisations have their own privacy policies and may process information on my behalf or as independent data controllers, depending on the service they provide. Some services may process information outside the UK. Where this happens, appropriate safeguards will be used in accordance with UK data protection law.

I do not sell your personal information to third parties.

How Long I Keep Your Information

I will not keep your personal information for longer than is necessary for the purpose for which it was collected.

Where information needs to be retained for longer because of an ongoing professional, legal, insurance or other legitimate requirement, it will be retained only for as long as necessary for that purpose.

Your Rights

Under UK data protection law, you may have the right to:

~ Access the personal data I hold about you

~ Request correction of inaccurate or incomplete data

~ Request erasure of your data

~ Restrict processing of your personal data

~ Object to processing of your personal data in certain circumstances

~ Request transfer of your data (data portability, where applicable)

~ Withdraw consent at any time where I am relying on consent as the lawful basis for processing

These rights are subject to certain legal conditions and exceptions, so they may not apply in every circumstance. To exercise any of these rights, please email me using the contact details above.

Data Security and Breaches

I take appropriate steps to protect your personal data from loss, misuse or unauthorised access. I aim to keep personal information secure and limit access to it to those who need it for the purposes described in this Privacy Policy. In the unlikely event of a personal data breach, I will take appropriate steps in line with data protection law, which may include notifying you and the Information Commissioner’s Office when required.

International Transfers

Some of the organisations and services I use to operate my website, communicate with you and provide my counselling service may process personal information outside the UK.

Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place.

No Automated Decision-Making

I do not use your personal information to make solely automated decisions about you that have legal or similarly significant effects.

Policy Changes

I reserve the right to update or change this policy when necessary. Any changes or updates will be found on this document. I will review this Privacy Policy periodically to make sure it remains accurate and reflects how I use personal information. If there are significant changes to the way I process your information, I will update this Privacy Policy accordingly.

More Information

For more information regarding this Privacy Policy or if you would like to make a request regarding personal information shared via this website, please contact me directly by sending an email to: contact@natalietherapyspace.uk

Complaints

If you have any complaint about how I handle your personal data, please do not hesitate to get in touch with me using the contact details given above.

If you want to make a formal complaint about the way I have processed your personal information, you also have the right to contact the Information Commissioner’s Office (ICO), which is the statutory body that oversees data protection law in the UK.

Last Updated 1st October 2026